FAQ
Gemelf Jewelry's location?
Gemelf Jewelry locates in Montreal, QC, Canada, and every piece of Gemelf Jewelry is made locally.
If Gemelf Jewelry has a physical store?
As a small studio focus on design and handmade unique pieces for each of our customers, we don't have a physical store for you to visit at the moment. However, you can always reach us by leaving a message on our website, facebook or instagram account. We always concentrate on listening to customers and make the jewelry according to the needs of the customers. You are the one to decide which metal you want, which is your favorite gem stone.
What will happen after you put the order?
To cater the needs of our customers and give our customers the most flexibility to choose their favorite precious gems and metals, we will start to make your jewelry only after we receive your order.
To guarantee the good quality of each piece of Gemelf Jewelry, please expect 5-7 business days for us to prepare and get your jewelry mailed out. Meantime, you can always keep contacts with Rita by leave her a message on our website.
And please don't hesitate to contact us if you have any special requirement for the gems or metals.
How long will the shipment takes?
The time on road will depending on your countries and cities, we will give you choice to choose which speed of mailing service you want when you check out. A email will send to you when your order is sending out with an expected receiving date.
Return and exchange
You can ask for a return or exchange within 14 days upon receiving the original package.
Is Gemelf Jewelry has any loyalty program?
Yes, we do. We cherish very much the link between us and our customers. We have a point program, each dollar you spent will be accumulated up and you will get 2% coupon return for each dollar spent.
How to reach us?
You can write an email to info@gemelfjewelry.com at any time or chat with us on the website. You can following us on facebook or instagram and leave us questions. We will always get back to you asap.